Network Support Technician

Cochise, AZ
Full Time
Experienced

Who is Fusion Technology? 

 

Fusion Technology is a performance-driven HUBZone Small Business concern residing in the heart of the beautiful mountainsides of West Virginia, steps away from the Federal Bureau of Investigation's Criminal Justice Information Services Division's Headquarters. Founded in 2007 by an Engineer-by-trade, Fusion Technology dedicates our valuable resources to providing comprehensive IT services and solutions to mission-critical US Government programs and the Intel Community.   

 

Overview

We are seeking a Network Support Technician to join our Network Installation Team (telework with travel required).

Overall Description: Under general supervision, performs Installation/Deinstallation, Configuration, and Support of an organization’s local area network (LAN), wide area network (WAN), Satellite Communications (SATCOM), Intranet and Internet, WiFi, and other data communications systems or a segment of a network system; maintains network hardware and software, monitors and responds to technical control facility hardware and software problems utilizing hardware and software testing tools and techniques. May interface with contractor support service groups to ensure proper escalation during outages or period of degraded system performance. May assist with installation of terminals and associated hardware. May provide network server support. Requires strong knowledge of PC/Network communications hardware/software, in a multiprotocol environment, and network management software.

 

RESPONSIBILITIES

  • This is a “Road Warrior” position requiring TDY travel from one to ten (1-10) weeks duration to various Government sites worldwide (CONUS and OCONUS).  Travel company paid and may be Government provided (i.e., MILAIR) in certain circumstances.  Per Diem is paid at JTR rates.
  • Works under general supervision supporting a project from inception to conclusion.
  • Supports development of required specifications for simple to moderately complex problems.
  • Expertise with current and anticipated network equipment; COTS 10 Gigabit Ethernet LAN and associated software and hardware equipment.
  • Coordinates with the Task Order PM, Senior Network Engineers/Site Leads, and potentially user representatives to ensure accurate solutions and user satisfaction on technical matters.
  • Planning, performing, and documenting assessments of network communications hardware for both the classified and unclassified DISN Services to ensure proper connectivity and operations.
  • Preparing After Action Reports (AAR) and/or Trip Reports that document the approaches/actions taken, results, issues, recommendations and supporting rationale.
  • Supports developing and/or implementing system evaluations methods and procedures.
  • Producing formal documentation of recommendations for executive briefings.
  • Ensuring interoperability between WAN (NIPR and SIPR) and network equipment and services
  • Planning and tracking for implementation tasks.
  • Creating necessary supporting configuration artifacts such as network maps, detailed designs, test plans, operations readiness test reports, device configurations, and maintenance processes and procedures.
  • On-site fabrication and/or repair of standard cabling for communications hardware interconnection to include copper, coaxial, multipair, and fiberoptic cables.
  • Cable testing using common/standard TMDE.
  • Installation and testing of intra- and inter-rack cabling according to DoD standards.
  • Installation and testing of AC and DC power cables and connections according to DoD standards.
  • Installation and adjustment of cable trays and/or protective conduits either overhead or underfloor.
  • On-site fabrication, installation, and/or adjustment of cooling/ventilation attachments to ensure proper cooling of hardware.
  • Provides unfailing awareness of safety including accident avoidance, safety risk recognition and mitigation, and proper responses to safety risks and incidents.
  • Experience dealing with Uniformed Military and Government Civilian personnel of various ranks is essential.

REQUIRED QUALIFICATIONS

  • Education and Experience:
    • Bachelor’s degree with 5 or more years experience in IT fields
    • Associate’s degree with 7 or more years experience in IT fields
    • Military / Tech School with 10 or more years experience in IT fields
  • Minimum seven (7) years of progressive Information Technology (IT) experience including at least five (3) projects in the following technical areas (at least one project must have occurred within the past year):
    • Support the installation, retrofit, upgrade of DoD Modernization of Enterprise Terminals (MET), Electronics Equipment Buildings (EEBs), and/or Restoral Terminals (RTs)
    • Working with the SIPRNet, NIPRNet, DISN, LandWarNet, DREN and/or Digital Visual Information Systems / Video Teleconferencing / Audio – Visual Systems
    • Tier I and II network communications hardware troubleshooting
    • Installing, upgrading, and/or deinstallation/decommissioning of equipment racks, data cabling, conduits, and power cabling/connections.
  • Experience in the following areas for the DoD or Federal Government Agencies:
    • Network Systems (Fixed and Wireless)
    • Intelligence Systems (Fixed and Wireless)
    • Converged Systems (Fixed and Wireless)
    • Satellite / Radio Systems
    • Long Haul Communications
    • Power (AC/DC)
  • Must have minimum of Secret Clearance
  • Must have one of the following BICSI certifications:
    • BICSI certified Installer 1 or higher
    • BICSI certified Installer 2, Copper
    • BICSI certified Installer 2, Optical Fiber
    • BICSI certified Technician (Level 3)
    • Licensed electrician for AC/DC power

DESIRED QUALIFICATIONS:

  • Top Secret Clearance
  • DoD 8570.01-M Baseline and Computing Environment Certifications such as:
    • AIT-I or higher (e.g., Network+ CE, Security+ CE, etc.)
    • Networking Certifications (e.g., CCENT, CCT, CCNA, etc.)Bottom of Form

 

Additional Job Information

COMPETENCIES

  • Establish Focus
  • Change Management
  • Develop Others
  • Oral Communication
  • Written Communication
  • Interpersonal Awareness
  • Build Relationships
  • Analytical Thinking
  • Conceptual Thinking
  • Strategic Thinking
  • Technical Expertise
  • Initiative
  • Foster Innovation
  • Results Oriented
  • Teamwork
  • Customer Service

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Location:  Remote in US national locations, with a preference for the Cochise County, AZ area.  Willingness and ability to travel are mandatory and essential.
  • Type of environment: Working in various Government communications sites under various stages of operation / construction.  May require Personal Protective Equipment such as hardhats, gloves, eye protection, hearing protection, etc.
  • Noise level: Medium sustained to occasional High.
  • Work schedule: Per the customer requirements.  May require up to 60 hours per week – but the typical is 40.
  • Amount of Travel: potential for 50 ~ 70%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

 

WORK AUTHORIZATION/SECURITY CLEARANCE

US Citizenship

Minimum Secret Clearance; preferred Top Secret Clearance

 

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

 

What matters to you matters to us: 

Fusion Technology values its employees and works hard to ensure proper care for them and their families. We desire to compensate employees in a competitive, motivational, fair, and equitable way with other employers in the marketplace. Salary is only one component of employee compensation but an integral part of recruiting and retaining qualified employees. However, at Fusion Technology, we take a comprehensive approach and consider each employee's needs to tailor a compensation plan that provides financial security and peace of mind. Our completive package includes a best-in-class matching 401K program, comprehensive Cigna healthcare plan, a competitive employer contribution to a health savings account, vision and dental plans, life insurance, short- and long-term disability, and personal leave, in addition to paid certifications and training.   

Fusion Technology LLC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. Qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.    

 

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